How to Cancel Zepto Order: A Complete Guide 2024

Hey everyone today we will discuss all possible best ways for How to Cancel Zepto Order. I will provide a step-by-step guide.

With the rise of the online world now many people ordering groceries also from online like Zepto. However, there might be times when we want to cancel our Zepto order but we don’t know how can we cancel the Zepto order. This post contains all possible best ways with a step-by-step guide for canceling a Zepto order.

How to cancel an order on Zepto

To cancel an order on Zepto follow the below step-by-step guide. Canceling an order on Zepto is a straightforward process but the below steps will help you find the necessary options within the app.

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Step 1: To initiate the cancellation process, open the Zepto app on your smartphone. Make sure you’re logged into your account.

Step 2: Access Your Orders:

• Once logged in, tap on the three horizontal lines (often called the menu icon) at the top-left corner of the screen.
• From the drop-down menu, select Your Orders to view all the orders you have placed.

Step 3: Select the Order You Wish to Cancel

• Scroll through the list of orders until you find the specific order you want to cancel.
• Tap on the order to view detailed information about it.

Step 4: Tap on “Order Details”: After selecting the order, you will be directed to a page displaying the item’s details. Here, you will see a button labeled “Order Details”—click on this to proceed.

Step 5: Go to “Get Help”

• Once you’re in the Order Details section, tap on “Get Help”.
• This will open a list of FAQ options.

Step 6: Select “How to Cancel My Order”

• From the list of FAQs, select the option titled “How to cancel my order”.
• This will lead you to further instructions on contacting Zepto’s customer support.

Step 7: Choose Between “Chat” or “Call”: At this point, Zepto offers two ways to contact their customer support team to process the cancellation:

• Chat with Us: You can start a live chat with Zepto’s support team to request the cancellation.
• Call Us: You can directly call Zepto’s customer service for immediate assistance in canceling the order.

Step 8: Provide a Reason for Cancellation: Once you’re connected with Zepto support, you will be asked to provide a reason for your order cancellation. Some common reasons include:

• Wrong items ordered
• Delayed delivery
• Change of mind

After confirming your reason, Zepto will process your cancellation.

Advanced Method: Canceling via Delivery Person

Sometimes you can cancel the Zepto order by just calling the delivery person here’s how :

• Open the Zepto app and go to Your Orders.
• Select the order you wish to cancel.
• Once the delivery has been dispatched, you will be able to see the contact details of the delivery agent.
• Call the delivery agent and inform them that you would like to cancel the order.

This is the quickest, simplest, and best way to cancel the order on Zepto.

Table: Quick Summary of How to Cancel Zepto Order

Important checks before canceling an order on Zepto

• As for the Order Status: you are too late! You cannot cancel an order that has already been delivered. If it is marked as “Delivered” you may have to ask for a return instead.
• Refunds: Online payment – Zepto will refund in 7–10 business days. Please note, that if your order is canceled and paid via Cash on Delivery -you will not be charged.
• Customer Support: Zepto, customer support is only available during business hours so, if you are calling after a very likely delay.

Conclusion

In this post, I have discussed all possible and the best ways to cancel an order on Zepto. Hope you found this post helpful. If you have any errors or the steps are not working for you let me know in the comment section, and I will try to help you. Please Share and Rate the post from the above and Thanks for reading my post.

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